DELIVERY AND RETURNS

DELIVERY & SHIPPING POLICY

Orders placed before 2:30 PM IST usually ship out the same day. Free standard shipping is offered within India. Products are delivered within 3-7 days.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas, there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions.

We will endeavor to send your order out as quickly as possible, but there may be a slight delay in processing during our peak seasons.

International Shipping & Customs
 

For international orders:

  • Customs duties, taxes, or import fees may be charged upon the arrival of your order in the destination country.
  • International shipping charges will be separate and are not included in the product cost.
  • These charges are not included in the product and must be paid by the recipient.
  • Each country has its own customs regulations, and we recommend checking with your local customs office for more information.
  • We are not responsible for delays caused by customs clearance or for packages returned due to unpaid duties.

By placing an international order, you acknowledge that you are responsible for any applicable customs duties or taxes.

RETURN & EXCHANGE POLICY

All Sales Are Final

We take great care to ensure the quality of our products and the accuracy of each order. Therefore, all sales are final and we do not accept returns or exchanges once an order has been placed and shipped.

We encourage customers to review product details, specifications, and sizes carefully before completing a purchase. If you have any questions before ordering, feel free to contact our support team.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery by emailing info@buckletale.com. To help us resolve the issue promptly, include the following details:

  • Your order number
  • Unboxing video
  • Clear photos of the item received, ensuring the price tag is attached
  • Confirmation that the product is in unused condition
  • A brief description of the issue

Once we’ve reviewed and verified the information, we will arrange for a replacement or provide an appropriate resolution.